![]() Refund availability for single returns and books bundles If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. ![]() Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page. ![]() Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought.Complete the form and note that you'd like a refund.Select the option that describes your situation.For the order you want to return, click Report a problem.Click Payments & subscriptions Budget & order history.At the top right, click your Profile picture. ![]() If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
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